Refund Policy

Your satisfaction is our top priority at Shine Aura. If you’re not completely happy with your purchase, we’ve made returns and refunds simple and worry-free.

1. Easy Returns with 100% Satisfaction Guarantee

Eligibility:

  • Items must be unused, in their original condition, and in the original packaging.

  • Initiate your return within 90 days of delivery—no questions asked.

Non-Returnable Items:

  • Personalized products and gift cards cannot be returned, but we’ll gladly address any concerns.

2. 100% Refunds

Processing Your Refund:

  • Once we receive and inspect your return, we’ll notify you by email.

  • Approved refunds are credited to your original payment method within 24–48 hours.

No Hassle, No Worries:

  • Not satisfied? We’ll refund you in full—no questions asked.

Delayed or Missing Refunds:

  • Still waiting? First check with your bank. If you haven’t received your refund, email us at support@theauranex.com and we’ll resolve it immediately.

3. Seamless Exchanges

Defective or Damaged Items:

Incorrect Items:

  • Let us know within 90 days, and we’ll ship the correct product at no extra charge.

4. Shipping Policies

Return Shipping:

  • You’re responsible for return shipping costs unless the return is due to our error.

Replacement Shipping:

  • If the mistake was ours, we’ll cover all shipping fees for the exchange.

5. Need Assistance?

Any questions or need help? Contact our support team at support@theauranex.com. We’re here to make your Shine Aura experience exceptional!